The Customer Service Representative (CSR) is responsible for retaining and growing membership. This will be done through communication with members on program awareness and savings and fostering relationships in support of botaniCo. The CSR will handle inbound/outbound sales and prospecting calls to educate and activate target audiences about botaniCo and increase membership. The CSR will work in conjunction with their industry lead and effectively plan together ways and actions to strengthen the membership community. Occasional travel will occur.

Reports to:                 botaniCo President

Hours:                        Full-time: Monday – Friday 8-5 PM+

Working Location:    Waterloo, IA / Telecommute

Compensation:         Highly competitive compensation

Benefits:                    VGM Group is 100% employee-owned. Employee benefits include:

  • Gifted Employee Stock Ownership
  • 401k and ROTH 401k with up to 3% company match
  • Health Benefits, HSA options – single to family, Dental, Vision, Short and Long-Term Disability, Term Life and Voluntary Life Insurance
  • Flexible Spending Account
  • Paid maternity and paternity leave
  • PTO (Paid Time Off)
  • LifeLock Identity Theft Management
  • Paid holidays

Responsibilities/Duties of the Job

  • Frequent communication with President to strategically plan needs and tasks
  • Execute end-to-end sales activities, including: prospecting, lead follow up, opportunity qualification, sales process, and membership
  • Assist with new member orientation and perform follow through to ensure a positive experience
  • Lead continued marketing to current members to retain and enhance their membership
  • Answer phone and email inquiries timely and accurately
  • Support members and vendors with questions and issues – know how and when to refer them for support elsewhere
  • Help to maintain departmental databases and spreadsheets for tracking purposes, including accruing status and resourcing information and monthly reports
  • Maintain a positive, results-oriented work environment, building partnerships and modeling teamwork, communicating to others in an open, balanced and objective manner
  • Perform other routine tasks as needed
  • Represent botaniCo at industry related trade shows, conferences and other events as requested
  • Maintain botaniCo’s positive presence on social media platforms (Facebook, LinkedIn, Instagram, Twitter, etc.)
  • Update botaniCo’s website as needed
  • Update and maintain botaniCo collateral as needed
  •  Travel will be required periodically as designated by the needs of the role

Position Qualifications

Individuals must be highly motivated with a commitment to accomplishing goals and objectives -as crucial to success in this role. Prior B2B sales experience is required with ability to build relationships, identify needs and offer solutions to prospects and members. Additionally:

  • Excellent written and oral communication skills
  • A high degree of professionalism/ability to interact with customers in a professional manner
  • Superb organizational and time management skills and ability to work independently
  • Must have strong decision making and problem solving ability
  • Must have proven track record of dependability and flexibility
  • Must be willing to learn new techniques and highly adaptable to change
  • Solid working knowledge of Excel and relevant software such as MS-office: Word, PowerPoint etc.)
  • Knowledge of social media

Company Summary

botaniCo is the newest addition to the VGM family of companies. As a member services organization, we provide purchasing power to save our members time and money on the products they already buy, as well as access to resources like education, analytics and advocacy among others. For our vendor partners we provide valuable marketing services.

VGM Group, Inc. is a national leader in diverse industries including health care, insurance and golf. Since inception in 1986, VGM (www.VGMgroup.com) has been providing business solutions to more than 25,000 companies throughout the United States and Canada, positioning them to save money and run more efficiently.

Headquartered in Waterloo, Iowa, VGM Group is one of the Top 10 Best Workplaces in Iowa, 100% employee owned, and has a company culture like no other. Additional VGM offices are in Georgia, Florida, Arizona, Utah, New Jersey, and Toronto, Ontario (Canada). As an employee of the VGM Group, Inc. one has the opportunity to interact with all levels of the organization. In doing so, individuals will see the opportunity for personal and professional growth and take the appropriate steps to make that happen for their benefit and that of The VGM Group.

Tagged as: B2B, business consulting, customer service, marketing